Kay Jewelers, located at 20131 Hwy. 59, Space 2144, Humble, TX 77338-2305, operates in Harris County and offers a wide range of jewelry, specializing in engagement rings. This jeweler provides a diverse selection of fine jewelry, including custom and special orders for unique engagement rings. The staff is known for being attentive and knowledgeable, with some associates receiving specific praise for their customer service. The store also offers jewelry maintenance, repair, and diamond upgrades.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|-------------------------|
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 11:00 AM - 9:00 PM |
| Saturday | 11:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 20%
Negative sentiment: 35%

Customers have shared a mix of positive and negative experiences regarding the quality of service and product delivery at this location. While many appreciate the selection and the staff's willingness to help, there are significant complaints about customer service issues and difficulties in getting the right products or timely repairs.

Best Review: A customer noted that the staff was friendly, remembered details from previous conversations, and provided great assistance in finding an engagement ring, enhancing the shopping experience.

Worst Review: In contrast, another customer had a frustrating experience after purchasing an engagement ring and dealing with mix-ups in product delivery, with claims of missing items and poor communication reflecting negatively on the store's reliability.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.