Jewelry Connection, located at 2021 Colonial Ave, Roanoke, VA, is a charming jewelry store known for its focus on creating exquisite engagement rings and offering a range of jewelry services. Established in 1989, this family-owned shop has built a strong reputation in the community for its quality craftsmanship and personable customer service.

The team, led by Rick and Edna Mirzayan, is dedicated to helping customers find or design the perfect engagement ring, ensuring that every piece is special and tailored to individual tastes. Reviews consistently praise the knowledgeable staff who provide attentive service, making the process feel personalized and comfortable. Customers appreciate the supportive atmosphere where they can explore various options and receive expert guidance.

However, not all feedback is rosy; some customers have noted issues with communication and service consistency. Approximately 80% of clients express high satisfaction with their experiences, while 10% have shared neutral sentiments, and the remaining 10% have encountered some concerns.

Opening Hours:

Monday to Friday: 11:00 AM – 5:30 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed

Best Review: Kathy praised Jewelry Connection for their wide variety of pieces at great prices, highlighting the excellent customer service that made her feel valued.

Worst Review: Ben expressed dissatisfaction with the customer service he experienced during a watch battery replacement, feeling that his concerns were not taken seriously.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.