Kay Jewelers Valley View Mall Roanoke VA

KAY Jewelers, located at 4802 Valley View Blvd NW, Spc LE180, Roanoke, VA 24012, operates within the Valley View Mall in Roanoke County. With a dedicated focus on engagement ring creation, KAY Jewelers prides itself on offering a range of exquisite jewelry options, from engagement and wedding rings to maintenance and repair services.

Customers appreciate the wide selection of jewelry and the knowledgeable staff, who assist in creating personalized and meaningful engagement rings. The team is notably friendly and helpful, with many reviews highlighting exemplary customer service—particularly from staff members like Kellie, Taylor, and Haley. Positive feedback emphasizes the attentive and supportive atmosphere in the store, making the journey of selecting a special ring enjoyable and memorable.

However, some negative reviews express dissatisfaction with service experiences, including issues with wait times and product quality. Overall, while positive sentiments dominate, there are instances where customer service did not meet expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Staff Members:**
- Kellie
- Taylor
- Haley

Best Review: A customer appreciated the excellent service provided by Kellie and noted how helpful she was during the selection process for their engagement ring.

Worst Review: Another customer expressed frustration about a negative experience regarding the quality of an engagement ring and the lack of satisfactory resolution from the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.