Zales Jewelers, located in Valley View Mall, Roanoke, VA, offers a diverse selection of engagement rings and exceptional customer service. With a focus on creating custom engagement rings, their team is skilled in assisting customers with various jewelry needs including resizing, repairs, and personalized designs. The store is known for its extensive collection of diamond and precious jewelry styles. The staff, including praised associates like Lauren and Amy, have been described as friendly and knowledgeable, enhancing the shopping experience. However, some customers have reported issues with customer service responsiveness.

Address: 4802 Valley View Blvd NW, Ste Le240, Roanoke, VA 24012
Phone: 540-265-1091

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The general atmosphere from customer reviews indicates a mixed reception. Approximately 56% of reviews reflect a positive experience, with 18% being neutral and 26% expressing negative sentiments.

Best Review:
Rebecca complimented the helpfulness and friendliness of the staff, particularly Lauren, who provided an excellent shopping experience.

Worst Review:
Isaac expressed dissatisfaction with the financing process, highlighting hidden fees and slow customer service, which led him to recommend seeking a more reliable jeweler.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Mentioned:
- Lauren
- Amy