Kay Jewelers, located at 4200 Portsmouth Blvd., Ste. 528, Chesapeake, VA 23321, specializes in creating beautiful engagement rings and offers a wide selection of wedding jewelry, diamonds, and more. With a commitment to exceptional customer service, the talented team is known for their expertise in guiding customers through the engagement ring selection process. Staff members, such as Debra and Bernadette, receive frequent praise for their knowledge and assistance, ensuring that customers feel valued and well-informed.

Operating in Chesapeake County, the store provides various services, including jewelry maintenance and repair, custom orders, diamond upgrades, appraisals, and financing options. The store hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Based on a total of 56 reviews, the general sentiment reported by customers leans positively, with approximately 79% of reviews expressing satisfaction, 14% neutral, and 7% negative.

Best Review: Caleb noted a great experience with staff members Linda and Ashlee, highlighting their dedication to ensuring the perfect selection and a fun atmosphere.

Worst Review: Jasmine expressed disappointment regarding the treatment received while shopping for a men’s necklace, describing the sales approach as condescending and focusing excessively on price rather than style.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.