Brilliant Earth - Philadelphia showroom entryway in Philadelphia PA
Brilliant Earth is a prominent jewelry store specializing in the creation of engagement rings and fine jewelry, located at 1701 Walnut St, Fl 8, Philadelphia, PA 19103. The store operates in Philadelphia County and can be reached at 215-258-8151. Known for its ethically sourced diamonds and bespoke engagement rings, Brilliant Earth combines quality craftsmanship with exceptional customer service.
Positive reviews highlight the professionalism and knowledge of the staff, particularly their ability to create a comfortable and informative shopping experience. Customers frequently mention the attentive service they receive during their consultations, with representatives well-versed in guiding clients through the selection process.
Conversely, some negative reviews point out issues with customer service responsiveness, particularly regarding ring resizing and communication. Additionally, there are mentions of dissatisfaction with the diamond quality in specific cases, leading to frustration for some customers.
Overall Sentiment from Online Customer Reviews:
Positive: 69%
Neutral: 18%
Negative: 13%
Best Review: Alyssa praised the knowledgeable and caring service at Brilliant Earth, highlighting the helpful staff in assisting with the selection process for engagement rings.
Worst Review: Neal expressed frustration with the diamond quality received compared to what was promised, detailing his challenges in resolving the issue with the store.
- Operating Hours:
- Monday: 10 AM - 7 PM
- Tuesday: 10 AM - 7 PM
- Wednesday: 10 AM - 7 PM
- Thursday: 10 AM - 7 PM
- Friday: 10 AM - 7 PM
- Saturday: 10 AM - 7 PM
- Sunday: 11 AM - 6 PM
Staff Members: Noted representatives include Laura, Nikki, and Xandra.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
