Kay Jewelers Greenbrier Mall Chesapeake VA
Kay Jewelers, located at 1401 Greenbrier Pkwy., Spc. 2264, Chesapeake, VA 23320, offers a remarkable selection of engagement rings and exceptional services. With a focus on personalized customer experiences, the talented staff provides expert assistance in ring creation, ensuring that couples can find the perfect symbol of their love. The store is known for its professional and knowledgeable team, including recognized staff members like Cory and Michelle, who have garnered praise for their attentive and friendly service.
The store specializes in custom orders, diamond upgrades, and jewelry maintenance and repair. They also offer financing options, making it easy for customers to stay within budget while selecting stunning pieces. The ambiance and convenience of location make it a preferred destination for many in Chesapeake County.
Operating hours are as follows:
| Day | Hours |
|------------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Overall Sentiment from Online Customer Reviews:
The feedback for Kay Jewelers reflects a mixed atmosphere, with 375 total reviews. The sentiment is approximately 65% positive, 20% neutral, and 15% negative. Many customers express satisfaction with the quality of service and the jewelry selection; however, some reviews highlight issues with wait times and customer service experiences.
Best Review:
Maria commented positively on the store's engaging staff, particularly praising Cory for his upbeat energy and helpful advice during her visits. She noted the appealing offers available during sales events.
Worst Review:
Gail expressed a strong dissatisfaction with the customer service, describing an experience with Cory, who she claimed was rude and dismissive when she inquired about her ring repair timeline, which resulted in a frustrating interaction.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
