Located at 4200 Portsmouth Blvd Ste 328, Chesapeake VA, Zales Jewelers specializes in creating exquisite engagement rings and offers a varying selection of fine jewelry. This location, part of Chesapeake Square mall, also serves customers in Chesapeake County.

The store is known for its personalized service in engagement ring creation, ensuring each piece meets customer specifications. However, the reviews have highlighted a mix of experiences. Some customers have praised the assistance provided by the staff, noting their helpfulness and dedication. Conversely, others have reported negative experiences regarding customer service, mentioning instances of inadequate help and mistakes with orders.

Operating hours are as follows:
- Monday to Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Overall Sentiment from Online Customer Reviews:**
- Positive: 40%
- Neutral: 10%
- Negative: 50%

**Best Review:** A customer appreciated the friendly and accommodating service from the team, highlighting how they felt supported during their engagement ring selection process.
**Worst Review:** Another reviewer expressed significant disappointment with the store's customer service, describing the staff as unhelpful and indicating a frustrating experience with order fulfillment.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include L. Dawsey.