Zales Jewelers, located at 1401 Greenbrier Parkway, Ste. 2058, Chesapeake, VA 23320, operates in Chesapeake County. The store can be reached at (757) 424-7955. Known for its expertise in engagement ring creation, Zales offers a variety of services including custom jewelry design, repair, cleaning, and inspection, along with trade-in options for diamond jewelry. The store prides itself on providing a wide selection of engagement rings and personalized service to cater to customers' unique needs.

Overall sentiment from online customer reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

Customers have shared mixed feelings about their experiences at Zales Jewelers. While many praise the exceptional customer service and the helpfulness of the staff, particularly mentioning associates like Renie, Jerome, and Milly, others have noted dissatisfaction regarding customer interactions, citing rudeness and lack of acknowledgment from employees.

Best Review:
Quantez spoke highly of the outstanding customer service, mentioning the staff's willingness to assist and the frequent sales and discounts offered at the store.

Worst Review:
Joshua expressed frustration over poor customer service, highlighting a significant flaw in a custom ring he ordered and the dismissive behavior of the associates when he sought help.

Operating Hours:
| Day | Hours |
|-----------|---------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Staff Members Mentioned:
- Renie
- Jerome
- Milly

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.