Kay Jewelers, located at 5001 Monroe St., Space 140, Toledo, OH 43623-3627, operates in Lucas County. Known for its commitment to exceptional customer service and a diverse selection of engagement rings, this retailer offers services ranging from custom designs to repairs. Customers appreciate the staff’s dedication, particularly naming individuals like Margaret for her helpfulness and knowledge during the engagement ring selection process.

Operating Hours:
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Customer reviews for Kay Jewelers reflect a mixed atmosphere with 36% positive feedback, 34% neutral comments, and 30% negative experiences. Many patrons highlight the helpful and friendly staff, especially during the engagement ring purchasing process, while others express dissatisfaction with service and communication issues.

Best Review:
Victoria noted the exceptional service she received from Margaret, describing it as an amazing experience due to her friendliness and helpfulness.

Worst Review:
Deborah expressed disappointment with the store's service, specifically detailing issues with cleaning and handling her warranty information during her visits.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.