Wm. S. McCaw Company, located at 1722 Madison Ave, Toledo, OH, is a respected name in the jewelry and watch materials sector, serving the community since 1913. As a full-service material house, this local gem specializes in providing high-quality watch parts, tools, and supplies, catering to both jewelers and hobbyists in Lucas County.

The knowledgeable staff, with decades of combined experience, is praised for their exceptional service and willingness to assist customers in finding exactly what they need. Reviews reflect a strong customer satisfaction rate, with many noting the extensive inventory and the personalized attention offered. However, some customers have mentioned occasional difficulties in locating the store, and there have been a few mentions of service inconsistencies.

Customer Sentiment: Approximately 85% of customers express satisfaction with their experiences, while 10% share neutral feedback and 5% have encountered issues.

Opening Hours:

Monday to Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Best Review: Bridget praised the high-quality tools and helpful service, noting that the staff was professional and dedicated to meeting her needs.

Worst Review: Chris expressed frustration about navigation to the store, finding it challenging despite the positive experiences once inside.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.