Jared Galleria of Jewelry in Toledo, located at 5011 Monroe St, Toledo, OH 43623, is well-known for its extensive selection and personalized service in engagement ring creation. The store operates in Lucas County and offers a range of services, including custom jewelry design, on-site repairs, and personalized engraving. Customers appreciate the knowledgeable staff for their expertise in diamond selection and ring customization, contributing to a positive shopping experience. The store has a noteworthy commitment to customer satisfaction, as reflected in various reviews highlighting attentive service and quality jewelry.
However, there are also mentions of inconsistent customer service, with some reviews expressing frustration over specific interactions and repair issues. Overall, the feedback from 172 reviews indicates a mixed sentiment in terms of service and product quality.
Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 20%
Negative: 18%
**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
Staff members mentioned include Jamie, Sylvia, and Alex, who have been recognized for their helpfulness and product knowledge.
Best Review:
Faith appreciated the friendly atmosphere and the honest opinions provided by staff members, highlighting their willingness to help customers find the right jewelry without pressure.
Worst Review:
Renata expressed dissatisfaction after a complicated repair experience. She was frustrated with the response from staff regarding a diamond that fell out shortly after a service was completed, feeling that the store did not take responsibility for the issue.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 72%
Total Customer Feedback Reviewed: 172