Kay Jewelers, located at 2200 Eastridge Loop Suite 1094, San Jose, CA 95122, offers a wide array of services with a focus on creating exquisite engagement rings and providing exceptional customer service. This jeweler is situated in the Eastridge Center, and despite recent reviews indicating a permanent closure, previous feedback highlights their commitment to a clean environment, friendly staff, and fair pricing for jewelry. The phone number for inquiries is (408) 238-0121.
The store's operation hours are as follows:
| Day | Hours |
|-----------|-----------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Overall Sentiment from Online Customer Reviews:
The sentiment reflects a mix of positive experiences and difficulties, with a substantial amount of reviews lacking current relevance due to the closure of the location. Positive sentiment stands at approximately 45%, neutral at 30%, and negative at 25%.
Best Review: Victoria praised the store for having the best jewelers and staff, expressing appreciation for their helpfulness and the quality of purchases.
Worst Review: A review criticized the overall service as being overly pushy, indicating dissatisfaction with the approach taken by staff during the customer experience.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 60%
Total Customer Feedback Reviewed: 8