Zales Jewelers, located in the Franklin Park Mall at 5001 Monroe Street, Ste. 368, Toledo, OH 43623-3627, is recognized for its extensive collection of engagement rings and jewelry services. With a phone number of (419) 474-4847, this jewelry store operates in Lucas County and offers a variety of services specifically tailored for engagement ring creation. Customers can expect custom jewelry options, in-store ordering, jewelry and watch repairs, as well as cleaning and inspections, ensuring that every piece maintains its brilliance.

The staff at Zales is frequently noted for their helpfulness and friendliness, contributing positively to the overall shopping experience. However, customer reviews also highlight several concerns regarding customer service inconsistencies and experiences that customers found to be frustrating.

Overall Sentiment from Online Customer Reviews:
The reviews indicate a mixed sentiment among customers, with approximately 60% expressing positive feelings about the service and selection, 20% remaining neutral, and 20% reflecting negative experiences.

Highlight Reviews:
Best Review: Timmy commended the store for its great selection and helpful staff, suggesting that customers can find a wide range of jewelry options to suit their needs.
Worst Review: Sarah expressed dissatisfaction with her experience, stating that she felt like a burden rather than a valued customer when seeking assistance for an estimate to reset her mother's wedding ring.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Staff Members:
No specific staff members mentioned.