Kay Jewelers, located at 610 Sunrise Mall, Massapequa, NY 11758, is a prominent jewelry store in Nassau County specializing in engagement ring creation and offering a variety of fine jewelry and timepieces. The store is part of a reputable national chain and is known for its commitment to quality service.

The store has garnered mixed customer reviews. Positive feedback highlights helpful, knowledgeable staff members who provide insightful suggestions for gifts and jewelry pairings. However, some negative reviews reflect experiences of rude service and a lack of assistance when seeking help with jewelry services, such as watch battery replacements.

Overall sentiment from online customer reviews:
- Positive: 40%
- Neutral: 10%
- Negative: 50%

Opening Hours:
- Mon-Sat: 11am-8pm
- Sun: 12pm-6pm

Staff included in reviews: Kristen

Best Review: A customer appreciated the helpfulness and suggestions provided by a staff member named Kristen, noting her insights on gift selections and pairings.

Worst Review: A different customer expressed dissatisfaction with the service, describing a rude interaction where they felt unwelcome and received no assistance in finding jewelry or services.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.