Kay Jewelers, located at 271 W Shore Plaza, Tampa, FL 33609, is a prominent jewelry store specializing in engagement ring creation and exceptional customer service. With a focus on providing a personalized experience, their knowledgeable staff assists customers in selecting or designing the perfect engagement ring to suit their needs. The store offers a range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals.

Operating in Hillsborough County, Kay Jewelers is known for its wide selection of jewelry, including engagement rings, wedding rings, necklaces, bracelets, and more. Customers have praised the staff for their friendly and attentive service, particularly highlighting team members like Lily, Sandy, and Sabrina for their dedication to customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews often note the excellent service and supportive environment, while some negative reviews express concerns about upselling practices and experiences with repairs.

Best Review: A customer named Chelsey praised the store for helping create a custom wedding band, noting the helpfulness and dedication of staff members during the entire process.

Worst Review: A customer named Linda criticized the store for what they perceived as unethical practices, detailing an experience where they felt pressured to purchase a warranty and were charged for unnecessary repairs on a brand-new ring.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- Lily
- Sandy
- Sabrina

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*