Marcelo's Jewelry, located at 3117 W Columbus Dr, Tampa, FL 33607, is a well-regarded destination for those seeking custom engagement rings and other fine jewelry. The store is known for its extensive collection of gold, diamonds, and gemstones, providing bespoke jewelry tailored to each customer's specifications. Marcelo Suarez, the owner, has built a reputation for quality craftsmanship and personalized service. Customers can expect various services, including custom jewelry design, repairs, and watch services.
Operating hours for Marcelo's Jewelry are as follows:
| Day | Hours |
|-----------|-------------------|
| Monday | 10 AM - 6 PM |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 5 PM |
| Sunday | Closed |
The store has received a total of 649 reviews, with an overall mixed sentiment based on customer feedback.
Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%
Highlighting specific insights, many customers praise the staff's friendliness and the quality of the custom jewelry created, particularly noting the beautiful engagement rings. However, some negative reviews indicate concerns regarding customer service and product integrity, with instances of dissatisfaction over repairs and customer communication.
Best Review:
Lester appreciated the large selection and high-quality jewelry at Marcelo's. He specifically mentioned the great customer service and competitive pricing on custom pieces, making it a go-to destination for jewelry in Tampa.
Worst Review:
Chris expressed extreme disappointment with the handling of a custom order, stating that his experience involved significant delays and poor communication, ultimately leading to feelings of being scammed after a long wait for his deposit refund.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.