Athena Jewelry Gifts Manufacturing in Wichita, Kansas, is renowned for its exceptional engagement ring creation and personalized service. The jewelry store, located at 219 E Douglas Ave, serves customers with a dedication to craftsmanship and attention to detail that has garnered a loyal clientele since its establishment in 1969. The store is family-owned and operated, with a strong focus on custom jewelry design, jewelry repairs, and upgrades.
With a total of 30 reviews analyzed, customers generally appreciate the warm and helpful service provided by the staff, particularly praising the owner, Steve, for his professionalism and understanding nature. Positive reviews highlight the exquisite craftsmanship and ability to create unique pieces that truly reflect the customer’s vision for an engagement ring. Many clients express their satisfaction with the quality of work received and the genuine customer care experienced during their visits.
However, there are some negative sentiments found in a few reviews, citing issues with communication and the handling of custom designs in a previous experience. Despite these criticisms, the store's overall service reputation remains strong.
Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%
**Highlights of the Reviews:**
Best Review: A customer praised Athena Jewelry for exceptional engagement ring repairs, noting that the staff was friendly and ensured her ring looked brand new after repairs.
Worst Review: Another reviewer shared a negative experience regarding a lack of communication during a custom design process, expressing disappointment in how the situation was handled.
Store hours are as follows:
- Tuesday to Friday: 10 AM - 4:30 PM
- Saturday: 10 AM - 4 PM
- Sunday & Monday: Closed
Staff members mentioned include Steve, the owner.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 30
Store Phone Number: 3162670205