Burnell's Fine Jewelry, located at 550 N. Rock Road, Wichita, KS 67206, is a premier destination for custom engagement rings in Sedgwick County. Known for their exceptional customer service and commitment to quality, they offer a wide range of services including custom jewelry design, jewelry repair, appraisals, and financing options. A team of experienced professionals, including owner Nathan and gemologist Robin, guide clients through the design process with warmth and expertise.

With a total of 453 reviews, the shop has garnered overwhelmingly positive feedback. Customers consistently praise the attentive and knowledgeable staff for their ability to create unique and beautiful engagement rings tailored to individual preferences. One customer highlighted the support and creativity of the staff, specifically mentioning a great experience in designing their rings with Robin's assistance.

However, a few reviews hinted at minor concerns regarding service responsiveness, with some customers wishing for quicker communication during busy times.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 3%
Negative: 2%

Best Review:
A customer named Tara praised Burnell's for their incredible experience in creating custom wedding rings and the knowledgeable staff who made the process enjoyable.

Worst Review:
One customer, Ace, expressed dissatisfaction with the experience, stating that their wife's visit to purchase a ring was mishandled, resulting in the wrong ring being provided.

Store Hours:
- Tuesday to Friday: 10am - 5:30pm
- Saturday: 10am - 5pm
- Sunday & Monday: Closed

Staff Members:
- Nathan (Owner)
- Robin (Gemologist)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.