Kay Jewelers, located in Towne East Square, offers a specialized focus on engagement ring creation alongside a range of other jewelry services. With a commitment to providing a personalized shopping experience, their knowledgeable staff assist clients in selecting the perfect engagement ring tailored to their tastes and budget. The store is situated at 7700 E Kellogg Dr., Ste. 1410, Wichita, KS 67207, and can be contacted at (316) 683-7400.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------ |
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 9:00 PM|
| Sunday | 11:00 AM - 7:00 PM|

Customers have shared diverse experiences, with sentiments ranging from exceptional customer service to frustrations regarding communication issues. Staff members have been highlighted for their helpfulness, with some specifically praised for their efforts in guiding customers through the engagement ring selection process. However, criticisms include long wait times for service and challenges in receiving timely updates on repairs and orders.

Overall Sentiment from Online Customer Reviews:
The overall response has been mixed, with approximately 58% positive, 25% neutral, and 17% negative sentiments expressed in the reviews.

Best Review:
A customer commended the knowledgeable staff for providing excellent guidance during the engagement ring selection process, highlighting how they felt understood and well cared for.

Worst Review:
Another customer expressed frustration over poor communication regarding repairs, mentioning a lack of acknowledgment and follow-up from staff, which contributed to their negative experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.