Austin's Fine Jewelry in Spokane WA

Austin's Fine Jewelry, located at 1327 North Washington Street, Spokane, WA 99201, is widely recognized for its exceptional engagement ring creation and personalized customer service. The shop offers a range of services, including custom designs, jewelry repair by in-house goldsmiths, appraisals for insurance purposes, and complimentary jewelry cleaning while you wait. The jeweler has been a part of the Spokane County jewelry scene since 1971, emphasizing a unique and fun shopping experience with a dedicated staff.

Customer reviews show a mixed sentiment, with a total of 74 reviews analyzed.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Many customers praise the knowledgeable and friendly staff, particularly highlighting their expertise in custom engagement ring design. Several clients appreciate the personalized approach and craftsmanship, often resulting in stunning, unique pieces. However, some reviews indicate dissatisfaction with repair services and customer service, particularly in instances where expectations were not met or when errors occurred during service.

Best Review:
A customer named Michael noted the amazing experience shopping for an engagement ring at Austin's, praising the staff for their professionalism and support throughout the process.

Worst Review:
Lauren expressed significant disappointment after having her wedding ring resized, citing issues with workmanship and poor customer service when she attempted to address the problems with the ring.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed

**Mentioned Staff:**
- Trina
- Tammy
- Kelly