Kay Jewelers located at 4750 N Division St, Ste. 104, Spokane, WA 99207-1411, operates in Spokane County and is known for its engagement ring creation and exceptional customer service. With a total of 155 reviews analyzed, the store provides a large selection of men's and women's jewelry, including engagement rings, watches, and personalized pieces. Customers have praised staff members for their helpfulness and attention to detail, highlighting individuals like Diane and Ashley for their exceptional service during engagement ring consultations.

However, some reviews reflect negative experiences, specifically mentioning issues with customer service quality and long wait times for repairs. Overall, the atmosphere has been described as friendly and inviting, but inconsistencies in service have been noted.

Overall Sentiment from Online Customer Reviews:
- Positive: 58%
- Neutral: 20%
- Negative: 22%

**Opening Hours:**

| Day | Hours |
|-----------|----------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Staff members mentioned include Diane and Ashley.

Best Review:
A customer highlighted that the helpfulness and care shown by Ashley made selecting the perfect engagement ring an enjoyable experience, allowing for a stress-free decision-making process.

Worst Review:
Another reviewer expressed frustration regarding the long wait times for repairs and indicated that customer service could have been significantly better, leading to a disappointing experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.