Pounder's Jewelry is a well-established jeweler located at 3131 N Division St, Ste 301, Spokane, WA 99207, in Spokane County. The store has built a stellar reputation for its engagement ring creation and custom jewelry services since it began operations in 1956. The knowledgeable and friendly staff, including sales associates like Bethany and Theresa, work diligently to offer personalized service that caters to individual tastes and budgets.

Customer feedback indicates that Pounder's Jewelry excels in custom design work, particularly for engagement rings, with many praising the skill and attention to detail provided in crafting unique pieces. The store’s commitment to customer satisfaction is highlighted, as staff demonstrate a willingness to assist with various types of jewelry needs, including repairs and appraisals.

However, some reviews mention concerns about pricing and specific service experiences. A few customers have reported dissatisfaction with how issues were handled, such as miscommunication regarding custom work fees and delays in receiving completed items.

Overall sentiment from online customer reviews:
- Positive: 78%
- Neutral: 12%
- Negative: 10%

Highlight Reviews:
Best Review: A customer expressed overwhelming satisfaction with the custom engagement ring crafted at Pounder's, highlighting the exceptional service received from Theresa and the overall attentive atmosphere of the store.
Worst Review: Another customer reported frustration over the handling of a custom order and the lack of clear communication regarding the final price, which led to disappointment in their overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 5:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed

Staff Members:
- Bethany
- Theresa