Zales Jewelers - Spokane Valley Mall in Spokane WA

Zales Jewelers, located at 14700 E. Indiana Ave., Spc. 1048, Spokane Valley, WA 99216-1839, is a well-established jewelry store serving Spokane County. With an emphasis on engagement ring creation and various jewelry services, Zales offers an extensive selection of beautiful pieces along with helpful consultations. Customers can expect services such as in-store ordering, custom jewelry creation, repair services, cleaning, and jewelry inspections.

The staff at Zales is generally praised for their professionalism and friendliness. Many reviews highlight the knowledgeable employees who are dedicated to assisting customers in finding the perfect engagement ring or other jewelry items. The store is open for business and can be reached at (509) 893-0258.

Despite the positive experiences shared by many customers, some negative reviews reflect concerns about long wait times and perceived pushy sales tactics, suggesting areas for improvement in customer service.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%

**Opening Hours**:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

**Staff Members Mentioned**:
- Kelly Nova

Best Review:
A customer named Mandi commended the store's staff for their helpfulness and the quality of the engagement rings, noting the dedicated service when looking for her ring set.

Worst Review:
Tesh shared concerns about a manager's deceptive practices regarding a credit application, expressing frustration over the lack of transparency and communication from the staff at that visit.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.