Zales Jewelers, located at 4750 N Division St., Ste. 1236, Spokane, WA 99207, is a prominent destination for those looking to create an exceptional engagement ring. With a focus on customization and quality, Zales provides a wide range of services, including custom jewelry design, jewelry and watch repairs, as well as cleaning and inspection services. Their knowledgeable staff, including managers like Victoria, are noted for their professionalism and helpfulness in guiding customers through their options, making it easier to find the perfect piece.
Operating in Spokane County, the store is open as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 8:00 PM |
| Saturday | 11:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
Customer feedback reflects a balanced sentiment, showcasing various experiences.
Overall Sentiment from Online Customer Reviews:
The reviews indicate a predominantly positive atmosphere, with approximately 70% positive, 20% neutral, and 10% negative feedback.
Best Review:
David highlighted the friendly and attentive staff, voicing satisfaction with the outstanding service and selection available at the store.
Worst Review:
Joshua expressed frustration with the online purchasing process, describing multiple issues with order fulfillment and mismatch in sizing, leading to a negative experience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 121