Clodius & Co. Jewelers, Rockford IL
Clodius & Co. Jewelers, located at 252 S. Mulford Rd., Rockford, IL 61108, is a prominent jewelry store known for its custom engagement ring creation and exceptional customer service. With an experienced team boasting over 250 years of combined expertise, Clodius & Co. aims to ensure that every client has a personalized and enjoyable experience when selecting their perfect piece of jewelry. The store offers a wide range of services, including on-site repairs and custom designs, with five jewelers available to assist with various needs.
Customer feedback reveals a mixed response regarding the store. There are currently 274 reviews providing insight into the customer experience.
Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 23%
- Negative: 15%
Positive reviews commend the knowledgeable and friendly staff who provide personalized service and excellent selection, especially for custom engagement rings. Many customers appreciate the professional atmosphere and the dedication to helping customers find the perfect piece.
Conversely, negative reviews often express dissatisfaction with the customer service experience or issues regarding evaluations for used jewelry. Some customers have reported feeling undervalued or faced poor purchasing experiences, which has deterred them from recommending the store.
Best Review:
Laura highlighted the exceptional service at Clodius & Co., noting the staff's commitment to ensuring customer satisfaction. She mentioned that they went above and beyond to help her find the right necklace, showcasing their dedication to a positive shopping experience.
Worst Review:
Samarah reported a troubling experience involving racial insensitivity from an employee, who belittled her grandmother over a jewelry repair. This encounter led her family to decide against returning to Clodius & Co., emphasizing the importance of respectful customer service.
Operating Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff:
- Mark Clodius
- Monika Clodius
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
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