Jewelry Concepts is a well-regarded jewelry store located at 940 W Riverside Blvd, Rockford, IL 61103, with a contact number of (815) 877-2220. This family-operated business excels in creating custom engagement rings and offers a wide range of jewelry services, including repairs and rhodium plating, often completed in-house for quicker turnaround times. Customers appreciate the friendly and professional staff, like Patrick, Dallas, and Jennie, who prioritize customer service and strive to exceed expectations.

Operating in Winnebago County, Jewelry Concepts has garnered a total of 44 reviews. Many customers commend the staff for their exceptional service, professionalism, and reasonable pricing. However, some reviews indicate dissatisfaction with specific repair experiences and customer interactions, hinting at occasional inconsistencies in service.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Best Review: Amber highlighted the outstanding customer service, noting the staff's willingness to assist and provide affordable options for customizations and repairs, which led to a customer for life.

Worst Review: A customer named AnneMarie expressed disappointment over the handling of a ring repair, feeling that the results were unsatisfactory and met with unhelpful responses when seeking further assistance.

Opening Hours:
- Monday to Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

Staff Members Mentioned:
Patrick, Dallas, Jennie

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.