Gruno's Diamonds in Rockford IL

Gruno's Diamonds is a well-regarded jewelry store located at 801 N Perryville Rd, Rockford, IL 61107, known for its exceptional engagement ring creation services. This family-owned establishment has been a staple in the community since 1953, built on the principles of quality and customer trust. With a strong emphasis on knowledgeable service, Gruno's offers a diverse range of stunning engagement rings along with personalized consultations to help couples find their perfect match.

The store's skilled staff, including brace Meade, are noted for their outstanding customer service and expertise, ensuring that all customers feel valued and informed throughout their purchase experience. Services also extend to jewelry repair and appraisal, making Gruno's a one-stop shop for all jewelry needs in Winnebago County.

Customer reviews reflect a mix of positivity and some challenges faced by patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive reviews often highlight excellent customer service, a welcoming atmosphere, and the knowledgeable staff. However, there are isolated negative experiences regarding repair services and customer satisfaction with certain products.

Best Review: A customer praised Gruno's Diamonds for their incredible service and a wide selection of engagement rings. They noted the staff made them feel at ease and provided guidance that was both respectful and professional.

Worst Review: One reviewer expressed disappointment with a faulty Rolex watch purchase, feeling the communication and after-sales service were lacking, which led to frustration and concern about the authenticity of their purchase.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|--------------------------|
| Monday - Friday: 10 AM - 6 PM |
| Saturday: 10 AM - 5 PM |
| Sunday: Closed |

Staff Members:
- Brent Meade