Norma's Jewelry, located at 4010 E State St, Rockford, IL, is a jewelry store known for its exquisite engagement ring creations and quality customer service. The shop specializes in custom jewelry design and offers a variety of services, including jewelry repair, making it a suitable destination for those looking to create a unique engagement ring.

The store has garnered mixed reviews, with 52 reviews examined. Many customers have praised the staff for their friendly and helpful service, particularly highlighting Michael for his expertise in crafting custom pieces. Positive sentiments emphasize quick service, creative designs, and overall satisfaction with the engagement rings created.

However, several negative reviews express concerns regarding inconsistent service, missed deadlines, and difficulties in communication. Issues such as long wait times for repairs and a lack of response have been pointed out by frustrated customers.

Operating hours are as follows:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%

Best Review: A customer commended the store for its exceptional service and noted that the quality of the custom ring exceeded their expectations, highlighting the attention to detail and responsiveness of the staff.

Worst Review: Another reviewer expressed strong dissatisfaction after waiting over six months for a watch repair, feeling they were given numerous excuses and ultimately could not retrieve their watch.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.