Zales Jewelers - Cherryvale Mall Rockford IL

Zales Jewelers, located at 7200 Harrison Ave., Ste. E 58, Rockford, IL 61112, is a well-established jewelry store operating in Winnebago County. This location has made a name for itself, especially in the realm of engagement ring creation and service. With a history dating back to 1924, Zales offers a wide range of services including custom engagement ring designs, jewelry repair, cleaning, and inspection.

Customers have shared a mix of experiences regarding the quality of service. On the positive side, numerous reviews highlight the exceptional assistance from staff members like Kim, who are noted for their professionalism and helpfulness in guiding customers through the engagement ring selection process. However, some reviews express dissatisfaction with customer service, particularly regarding communication and returns, which has led to frustration among clients.

Overall Sentiment from Online Customer Reviews:
- Positive: 54%
- Neutral: 14%
- Negative: 32%

Opening Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff Members: Kim

Best Review:
A customer praised the store, noting that Kim was incredibly warm and patient while assisting them in finding the perfect engagement ring, making the experience enjoyable without any pressure to purchase.

Worst Review:
Another customer expressed significant frustration over a poor service experience, stating that the staff was inattentive and dismissive, which led them to leave the store without receiving any assistance.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.