Rogers & Hollands Jewelers CherryVale Mall, Rockford, IL
Rogers & Hollands Jewelers, located at 7200 Harrison Ave H53, CherryVale Mall, Rockford, IL 61112, is a well-established jewelry store operating in Winnebago County. The store specializes in engagement ring creation, offering customers a wide range of options to create personalized and unique pieces that fit their budget. The skilled staff, including associates such as Sue and Gloria, are noted for their friendly, knowledgeable service, assisting customers in selecting the perfect engagement ring from extensive collections.
Customers appreciate the extensive selection of fine jewelry, which includes wedding bands and designer watches, as well as custom design services. The attention to detail and dedication to customer satisfaction make the shopping experience memorable. However, there have been mixed reviews regarding service inconsistencies, with some customers expressing dissatisfaction related to product issues and service follow-ups.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Among the 141 reviews reviewed, many customers praised the staff's helpfulness and expertise, highlighting the store's commitment to providing quality service during the ring selection process. However, some reviews indicate frustrations with repair timelines and product issues, mirroring concerns over service reliability.
Best Review:
A customer commended the exceptional assistance received from Gloria, who provided guidance in selecting the perfect diamond for a wedding band, resulting in a breathtaking final piece.
Worst Review:
Another reviewer shared frustration after experiencing multiple return visits for a ring that tarnished post-resizing, expressing disappointment in the quality of service regarding product durability.
**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Mentioned:
- Sue
- Gloria
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
