Diamond Exchange of Maryland, Rockville, MD

Diamond Exchange USA, located at 11136 Rockville Pike, Rockville, MD 20852, is a distinguished jeweler renowned for its expertise in crafting custom engagement rings. With a phone number of 301-230-1212, the store operates Monday to Wednesday from 10 AM to 6 PM, Thursday from 10 AM to 6 PM, Friday from 10 AM to 3 PM, Saturday from 11 AM to 4 PM, and is closed on Sundays.

The store offers a wide array of services, including the design and creation of engagement rings, buybacks for jewelry, and appraisal services. Staff members such as Justin and Keith have been notably praised for their professionalism and deep knowledge of the industry, creating a welcoming environment for customers seeking personalized assistance.

Reviews indicate a mixture of positive and negative sentiments. Positive feedback highlights the exceptional service, fair pricing, and quality of the engagement rings crafted at the store. Customers appreciated the attentive staff and the ability to customize their jewelry. However, some negative reviews pointed out experiences of perceived bias in customer service, particularly regarding how certain customers felt treated differently based on appearance.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Highlight Reviews:
Best Review: A customer commended the excellent service and reasonable pricing at Diamond Exchange USA. They noted the helpfulness of the staff and their ability to assist in creating a stunning engagement ring that perfectly matched their vision, appreciating the knowledge and patience exhibited by the staff, particularly Justin.

Worst Review: A customer expressed dissatisfaction with their experience, feeling unwelcomed and receiving poor service compared to other customers in the store. They remarked on the inconsistency in the attention given to different patrons, despite receiving a fair price for their items.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Opening Hours** |
|-------------------------------|
| Monday: 10 AM - 6 PM |
| Tuesday: 10 AM - 6 PM |
| Wednesday: 10 AM - 6 PM |
| Thursday: 10 AM - 6 PM |
| Friday: 10 AM - 3 PM |
| Saturday: 11 AM - 4 PM |
| Sunday: Closed |

Staff Members: Justin, Keith