Diamond Exchange USA, located at 11136 Rockville Pike, Rockville, MD 20852, is known for its exceptional service in creating custom engagement rings. With a team of knowledgeable staff, including Justin and Keith, this jeweler specializes in personalized engagement ring design, ensuring each piece is tailored to individual preferences. They offer a variety of services, including jewelry repairs, appraisals, and purchasing gold and diamonds with immediate payment.

Operating hours are as follows:
- Monday to Friday: 10 AM – 6 PM
- Saturday: 11 AM – 4 PM
- Sunday: Closed
Phone number: 301-230-1212

A thorough analysis of online reviews indicates a balanced perspective of the business.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Positive reviews frequently highlight the store’s knowledgeable staff and the quality of customer service. Customers appreciate the patient guidance offered during the engagement ring creation process.

Negative feedback occasionally addresses concerns with pricing tactics and perceived biases in customer service, particularly regarding treatment of diverse clientele.

Best Review:
A customer named Dana expressed great satisfaction with the custom engagement ring crafted by Diamond Exchange, noting the exceptional service from the team and the beauty of the final product.

Worst Review:
Kirsten shared disappointment in the store's communication and pricing when she attempted to sell her jewelry, feeling undervalued in terms of her items' worth.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
| Day | Hours |
|------------|-----------------------|
| Monday | 10 AM - 6 PM |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 3 PM |
| Saturday | 11 AM - 4 PM |
| Sunday | Closed |

**Staff Members Mentioned:**
- Justin
- Keith