Town Square Jewelers, located at 100 Gibbs St Unit E, Rockville, MD 20850, operates within Montgomery County and specializes in exceptional jewelry services, particularly engagement ring creation and repair. With a commendable rating of 4.7 from 156 reviews, the jeweler focuses on high-quality craftsmanship and customer service. The jeweler offers services including jewelry and watch repair, resizing, appraisals, battery replacement, and custom engagement ring design, ensuring a personalized experience compared to larger chains.

The owner, Alan, is regularly mentioned in positive reviews for his approachable nature and expertise, frequently exceeding customer expectations with turnaround times and quality workmanship. Customers appreciate the supportive atmosphere and the commitment to detailed service, especially regarding engagement rings.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive feedback highlights prompt service and professional care, with many customers expressing satisfaction with engagement ring resizing and creation, often noting that Alan goes above and beyond. However, a few negative comments mention closure inconsistencies and pricing discrepancies, suggesting that communication could improve in those areas.

Best Review: A customer praised Alan's exceptional service and fair pricing while creating a custom engagement ring, noting the professionalism and care that went into ensuring the final product met their desires.

Worst Review: One customer reported frustration regarding the jeweler's hours, claiming a visit during posted operating hours resulted in the store being closed, leaving them disappointed after a long drive.

Operating Hours:
- Monday to Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff members: Alan (owner)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.