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Hilton Village Goldsmith in Newport News, Virginia, specializes in creating custom engagement rings and offers a wide array of jewelry services. The shop is renowned for its personal service and professional craftsmanship, providing customers with the opportunity to restore and modify antique family jewelry. The friendly staff, including the talents of owners Traci and James, has been commended for their attention to detail and customer care, fostering a welcoming environment for clients seeking bespoke jewelry.
Located at 10347 Warwick Blvd, Newport News, VA 23601, the store operates in Newport News County and is known for its unique approach to jewelry design, catering specifically to engagement ring creations. Customers have expressed satisfaction with the craftsmanship and the personalized design options available.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
Overall, the sentiment from online customer reviews is mixed. Positive reviews highlight the excellent service and skilled craftsmanship, while certain negative experiences noted issues related to service timing and customer communication. The percentages for sentiments are approximately: Positive 75%, Neutral 15%, Negative 10%.
Best Review:
April noted the exceptional customer service at Hilton Village Goldsmith, mentioning that a bracelet, initially thought to be unrepairable, was fixed promptly. She praised the kind demeanor of the staff, emphasizing her intention to return for future jewelry purchases.
Worst Review:
Jean expressed a disappointing experience, stating significant delays in receiving her jewelry back, with no work completed after several months. She criticized the professionalism and communication, leading her to not recommend the store to others.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff Members:
- Traci
- James
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 56
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