Kay Jewelers, located in Patrick Henry Mall at 12300 Jefferson Ave., Suite 806, Newport News, VA 23602, is a well-reviewed jewelry store renowned for its outstanding engagement ring services. The store operates in Newport News County and offers a variety of jewelry-related services, including engagement ring creation, custom and special orders, jewelry maintenance and repair, financing options, and diamond upgrades. With a team that includes attentive staff like Ashli, Lavon, and Danielle, customers often praise the knowledgeable and friendly service they receive while shopping for fine jewelry.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive sentiment dominates the feedback for Kay Jewelers, with approximately 75% of reviews reflecting satisfaction with the service and overall experience, while 15% are neutral and 10% indicate negative encounters.

Best Review:
A customer praised Ashli for providing exceptional service during their engagement ring purchase, highlighting her professionalism and attentiveness throughout the process.

Worst Review:
One reviewer expressed frustration with the store's handling of their warranty issue, noting a lack of communication and professionalism from the staff, which led to a negative experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Mentioned: Ashli, Lavon, Danielle.