Zales Jewelers, located in the Patrick Henry Mall at 12300 Jefferson Avenue, Suite 226, Newport News, VA 23602-6900, offers a diverse selection of engagement rings and exceptional customer service. This jewelry store is known for its ability to create stunning custom engagement rings tailored to individual preferences. Customers can take advantage of various services, including personalized jewelry creation, custom designs, ring resizing, and meticulous jewelry repair. The knowledgeable staff provides assistance throughout the ring buying process, ensuring that each customer finds the perfect piece for their special occasion.

However, experiences at Zales have varied among customers. On one hand, many reviews highlight the friendly and attentive service from staff members, illustrating a committed effort to meet customer needs. Specific staff such as Lucy Fox and Miette have been noted for their outstanding support and professionalism. Conversely, some reviews bring attention to instances of poor customer service, with delays and feelings of neglect when customers were not attended to promptly.

Overall sentiment from online customer reviews:
- Positive: 65%
- Neutral: 15%
- Negative: 20%

Highlights of the reviews include the impressive engagement ring selection and personalized service. However, there are also concerns regarding inconsistency in service, notably in wait times and customer attentiveness.

Best Review: A customer named Heather praised Zales for its consistent customer service over the years, emphasizing the staff's dedication and the store's cleanliness.

Worst Review: Ebony expressed disappointment with the service, recounting a frustrating experience where they felt neglected while waiting for assistance and ultimately chose to shop elsewhere.

Operating Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

Staff Members Mentioned: Lucy Fox, Miette

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.