New York Gold & Diamonds, located at 12300 Jefferson Ave, Newport News, VA 23602, is a jewelry store specializing in the creation of engagement rings and various jewelry services. They operate in the county of Newport News and are recognized for their personalized customer service. The store's phone number is (757) 249-8935.

The store has garnered a total of 21 reviews, with patrons sharing mixed experiences. Positive feedback highlights the reasonable prices and attentive service provided by the staff, who are willing to work within customers' budgets and provide guidance on jewelry care. Some customers noted satisfaction with the selection of unique engagement ring designs.

On the other hand, negative reviews have raised concerns about the quality of the gold and diamonds offered, with multiple customers alleging that items sold were not as described and expressed frustration regarding return policies. Claims of receiving items that appeared to tarnish quickly and issues with warranties have also been reported.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 20%
Negative: 50%

Best Review:
Erica praised the store for its friendly and budget-conscious service, noting the helpful nature of the staff in finding reasonable options for jewelry.

Worst Review:
N. N. expressed significant disappointment, claiming that the jewelry purchased was fake and alleging a lack of accountability from the store regarding refunds.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday: 10 am – 8 pm
- Tuesday: 10 am – 8 pm
- Wednesday: 10 am – 8 pm
- Thursday: 10 am – 8 pm
- Friday: 10 am – 9 pm
- Saturday: 10 am – 9 pm
- Sunday: Closed