Helzberg Diamonds, located at 12300 Jefferson Ave Suite 0714, Newport News, VA 23602, is a jewelry store specializing in the creation of engagement rings and high-quality jewelry. The store offers a range of services, including custom design work and expert consultations for selecting the perfect engagement ring. Reviews indicate a mixed atmosphere regarding service quality and engagement ring craftsmanship.

Operating hours are as follows:

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

The staff, including manager Nick, is known for their willingness to assist customers in personalizing their jewelry selections. However, some reviews highlight significant delays and dissatisfaction with the craftsmanship of engagement ring modifications.

Overall Sentiment from Online Customer Reviews:
Customers express mixed sentiments about Helzberg Diamonds. Positive experiences, particularly regarding customer service, are balanced by negative feedback focusing on production delays and the quality of work. Overall, approximately 40% of reviews are positive, 20% neutral, and 40% negative.

Best Review:
One customer, praised Robin for her exceptional service in facilitating a gift order, underscoring the quick and courteous shipping process that made their occasion special.

Worst Review:
Another reviewer, Noelle, expressed frustration over a prolonged engagement ring redesign process involving poor communication and unsatisfactory work quality, particularly regarding the setting style they specifically requested.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.