Gold House, located at 218 Old Santa Fe Trail #2107, Santa Fe, NM 87501, is a fine jewelry store in Santa Fe County that has built a reputation for its exceptional engagement ring creation and customer service. The experienced staff, including notable team members like Sal and Mark, are known for their attentive service and expertise. The store has been open since 1997 and offers a range of services, including custom jewelry design, resizing, and a diverse selection of gemstones and precious metals.

Customer feedback regarding Gold House reveals a generally positive atmosphere, with many praising the quality and uniqueness of the jewelry. The store has garnered 34 reviews, with the following sentiments noted:

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Positive reviews often highlight the store's talented staff, quality craftsmanship, and the ability to create bespoke engagement rings that stand out. Many customers appreciate the personalized service and the one-of-a-kind nature of the jewelry. However, some negative feedback indicates issues surrounding product durability and past customer service experiences related to repairs and refunds, suggesting areas for improvement.

Best Review:
John praised Gold House as his go-to jewelry store, highlighting their extensive selection of unique pieces, and commending the craftsmanship and personal attention received during his visits.

Worst Review:
Mister t. expressed frustration regarding defective wedding rings he purchased, detailing a lengthy and difficult process to receive a refund, which left him dissatisfied with the overall experience.

**Hours of Operation:**
- Monday: 9:30 AM - 6:00 PM
- Tuesday: 9:30 AM - 6:00 PM
- Wednesday: 9:30 AM - 6:00 PM
- Thursday: 9:30 AM - 6:00 PM
- Friday: 9:30 AM - 6:00 PM
- Saturday: 9:30 AM - 6:00 PM
- Sunday: 9:30 AM - 6:00 PM

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.