Idaho Gold Gem Silver & Coin, located at 7070 W State St, Boise, ID 83714, serves customers in Ada County with a focus on buying and selling precious metals, including gold and silver, as well as providing appraisal services. This locally owned jeweler has garnered a total of 114 online reviews, reflecting a range of experiences primarily related to the engagement ring creation and general jewelry services.

The establishment is known for its knowledgeable staff, who are dedicated to ensuring clients receive competitive prices for their items and a welcoming environment for all inquiries. Customers have noted positive interactions regarding the expertise of the team, with many highlighting fair valuations and a nice selection of gold and silver pieces. The store's emphasis on service and transparency is a key attraction for patrons looking to create engagement rings or sell their jewelry.

However, some reviews reveal a less favorable side. A portion of customers expressed disappointment with perceived low offers for their items compared to competitors, and there have been mentions of staff being less than friendly in certain interactions. Overall, the sentiment from online customer reviews suggests a majority of positive experiences, with notable room for improvement in customer service.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review:
Gary highlighted that the owner was polite and took the time to work with him while ensuring he received the gold he was looking for, stating that it was a pleasant experience overall.

Worst Review:
Steve shared that during his visit, he found the staff impolite and felt that the price offered for his gold was significantly lower than what he received at another shop, which left him dissatisfied.

Operating Hours:
- Monday to Friday: 11:30 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed

Staff Members:
- Owner (Name not specified)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.