Located at 350 North Milwaukee St, Boise, ID 83704-9123, Kay Jewelers in Ada County specializes in engagement ring creation and a wide range of jewelry services. With a focus on customer satisfaction, the store offers an extensive selection of engagement rings, wedding bands, and custom jewelry options.

Positive sentiments from customer reviews highlight the friendly and knowledgeable staff, with many customers praising their experiences working with certain associates like Alex and Pam, who are recognized for their helpfulness and professionalism. Customers have noted the competitive pricing and quality of products, with many finding the store a great option for engagement rings without feeling rushed or pressured.

On the other hand, several reviews express dissatisfaction with customer service, mentioning delays in ring orders and communication issues. Some customers have reported being treated dismissively when discussing budgets, which led to disappointing experiences.

Overall sentiment from online customer reviews:
Positive: 52%
Neutral: 18%
Negative: 30%

**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
Alex, Pam

Best Review:
A customer highlighted their experience with Alex, noting that he efficiently guided them to find the perfect engagement ring within their budget, showcasing the store's ability to provide great service without being pushy.

Worst Review:
Another customer expressed frustration with the store's communication, detailing issues with the sizing of a wedding band that led to delays and ultimately feeling anxious about their purchase in the lead-up to their wedding.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.