Zales Jewelers, located at 350 N Milwaukee St, Ste 1185, Boise, ID 83704-9123, operates in Ada County. Their phone number is (208) 576-4580.

This jeweler offers a wide range of services, specializing in engagement ring creation, custom jewelry, and jewelry repair. Customers have noted that the staff, including individuals like Otto and Haley, are generally knowledgeable and provide attentive service. Zales has established itself as a reputable option for couples looking to design their perfect engagement ring, with many reviews praising the selection of diamonds and the ability to customize pieces.

However, some customers have expressed frustrations regarding the customer service experience, particularly related to issues with repairs and return policies. Comments about staff attitudes have been mixed, with a few noting that certain employees could be condescending.

Overall, sentiment from online customer reviews appears to be moderately positive with 50% positive, 30% neutral, and 20% negative feedback, suggesting that while many appreciate the quality and design capabilities, there are areas for improvement in service.

Best Review: A customer mentioned that the staff at Zales are attentive and genuinely care about helping clients find the right piece, highlighting their positive experiences with employees like Haley during the engagement ring customization process.

Worst Review: Another review noted significant frustration with the service received, mentioning issues with staff being condescending and problems related to a wedding ring that had lost diamonds after multiple repairs, which left them unhappy with their overall experience.

| **Store Hours** |
|----------------------------------|
| Monday to Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday to Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.