Jim's Jewelers, located at 2009 Old Troup Highway, Tyler, TX 75701, is a well-regarded jewelry store specializing in engagement ring creation and personalized service. With a dedicated staff, including associates like Tammy and Dillon, they offer a vast selection of engagement rings and wedding bands suitable for all tastes and budgets. The store utilizes in-house repair services, ensuring quality and promptness when it comes to resizing rings, setting stones, and more.

Based on comprehensive reviews from various platforms, Jim's Jewelers has garnered a total of 303 reviews, highlighting the exceptional craftsmanship and customer service they provide.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 88%
- Neutral: 9%
- Negative: 3%

The majority of customers praise the friendly and accommodating staff, quick turnaround times for repairs, and the excellent quality of their jewelry selections. However, some reviews express concerns regarding isolated negative experiences related to pricing miscommunication.

**Best Review:**
Amy commended Jim's Jewelers for their exceptional service when resizing her wedding ring and integrating a larger diamond from her grandmother's ring. She appreciated their reasonable pricing and the beautiful outcome of her design.

**Worst Review:**
Tara described her frustrating experience with billing errors, expressing disappointment at how her concerns about overcharging for watch batteries were handled. She felt her loyalty as a long-time customer was overlooked.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Tuesday - Friday: 9:00 am - 6:00 pm
- Saturday: 10:00 am - 4:00 pm
- Closed Sunday & Monday

**Staff Members:**
- Tammy
- Dillon