Kay Jewelers at Broadway Square Mall in Tyler, Texas, is a well-known destination for those seeking engagement rings and fine jewelry. Located at 4601 S Broadway, Spc. F05 A, Tyler, TX 75703, this jewelry store specializes in providing a wide variety of services, including custom and special orders, diamond upgrades, jewelry maintenance and repair, appraisals, and financing options. Their knowledgeable staff is committed to creating a superior shopping experience and guiding customers in selecting engagement rings that fit their needs.

Operating in Smith County, Kay Jewelers has garnered a mix of customer feedback, with a total of 132 reviews reviewed for this overview. This reflects a significant level of customer engagement with the store.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 10%
- Negative: 35%

Positive reviews frequently highlight helpful service, knowledgeable staff, and pleasant shopping experiences, particularly mentioning staff members like David and Beverly for their exceptional service in guiding customers through their jewelry selections. Many customers express satisfaction with the quality of the jewelry and the care taken in crafting engagement rings.

On the other hand, negative feedback centers around poor customer service experiences, extended repair times, and miscommunication, often pointing to frustrations with the management style at the location.

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members:
- David
- Beverly

Best Review:
A customer praised David for making shopping for a wedding band easy and stress-free, noting his helpfulness and extensive knowledge on options available.

Worst Review:
Another customer expressed frustration with the service at Kay Jewelers, mentioning repeated issues with a daughter’s engagement ring that had been in repair for several months and the lack of responsive communication from the store manager.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.