Zales Jewelers, located at 8934 S Broadway Ave., Ste. 408, Tyler, TX 75703, operates within Smith County. With a contact number of (903) 939-0321, Zales is recognized for providing an impressive selection of engagement rings and fine jewelry, showcasing a long-standing reputation in the industry since 1924. The store offers various services, including custom engagement ring creation, jewelry repair, cleaning and inspection, and trade-in options for diamond jewelry.

Customer experiences have varied, with some clients highlighting the exceptional service provided by staff members, particularly praising the assistance from those like Hayley and Kathy in crafting unique engagement rings. Customers appreciate the warm atmosphere and the effort made by staff to cater to their needs, making it a reliable choice when seeking jewelry.

However, some negative reviews have surfaced, indicating instances of dissatisfaction with the service received, particularly from management. Despite these critiques, the majority of feedback remains positive, focusing on the store's overall ambiance and product quality.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 75%
Neutral sentiment: 15%
Negative sentiment: 10%

**Opening Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Best Review:
A customer named Katie expressed her appreciation for the wonderful staff, notably recognizing the helpfulness of staff member Regina while selecting a gift.

Worst Review:
Gracee reported a negative experience with an allegedly rude and disrespectful manager, which significantly affected her perception of the store, though she noted kindness from other staff members.