Susan Robinson Jewelry is a fine jewelry store located in Tyler, Texas, that specializes in the creation of custom engagement rings. With a strong reputation backed by 232 reviews, this establishment prides itself on exceptional customer service and a welcoming atmosphere. The knowledgeable staff at Susan Robinson Jewelry, including owners Cyndy Hough and Blake Tucker, work closely with clients to design one-of-a-kind rings that encapsulate personal styles and preferences.

Located at 5779 S Broadway Ave, Tyler, TX 75703, the store is known for its extensive selection of high-quality jewelry and timepieces. Customers frequently praise the personalized attention they receive, with many noting the staff’s dedication to ensuring a pleasant shopping experience. Services offered include jewelry cleaning, restoration, redesign, and resizing, making it a comprehensive destination for all jewelry needs within Smith County.

Operating hours are as follows:
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed

Customer sentiment analysis shows overwhelmingly positive feedback about the quality of service and the friendly environment. The overall sentiment from online customer reviews indicates a 95% positive response, with neutral sentiments at 4% and only 1% negative.

Best Review: Cathy praises the store for its inviting environment and exceptional service, highlighting that she has consistently had positive experiences over the years, noting the helpfulness of the staff.

Worst Review: There weren’t any significantly negative reviews cited, but one customer expressed some initial concern regarding the store's security measures, which required ringing a doorbell before entry. They later appreciated the service upon entering.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Cyndy Hough and Blake Tucker.