Zales Jewelers, located at 4601 S Broadway St, Ste. G01, Tyler, TX 75703-1307, operates in Smith County, providing a variety of jewelry services, with a strong emphasis on engagement ring creation. With a total of 76 reviews, the store is known for its extensive collection of diamond and precious jewelry, as well as custom jewelry services. Customers can count on the knowledgeable staff to assist in crafting the perfect engagement ring, ensuring a personalized experience.

The store's operating hours are as follows:

| Day | Hours |
|-----------|-----------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

The customer reviews reflect a diverse range of sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

While many customers praise the friendly and helpful staff for their exceptional service, others have reported negative experiences regarding customer service issues and product quality.

Best Review:
Callie highlighted the amazing service received while getting her ring checked, praising the staff's kindness and support, noting that if she purchases jewelry again, she would prefer to work with them.

Worst Review:
Leona expressed frustration with the service, recounting issues with a diamond ring she brought in for maintenance, feeling that the store failed to fulfill their lifetime commitment agreement satisfactorily.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.