Kay Jewelers at Coastland Center in Naples, Florida, is a highly regarded destination for creating engagement rings, providing exceptional service and a vast selection of fine jewelry. Located at 1808 Tamiami Trail N, Spc. K 12, Naples, FL 34102, and reachable at (239) 261-1262, this store is open Monday to Wednesday from 11:00 AM to 7:00 PM, Thursday and Tuesday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
The jeweler specializes in engagement ring creation, offering custom options and a wide variety of styles to suit various preferences. Customers frequently commend the knowledgeable staff, including associates such as Thomas and Jennifer, who are recognized for their attentive service and expertise in guiding couples through the ring selection and customization processes. Positive sentiments from online reviews highlight the exceptional customer service, showcasing that the staff is friendly, accommodating, and dedicated to ensuring a pleasant shopping experience.
However, some reviews express frustrations regarding wait times and instances of inconsistent service, indicating areas for improvement.
Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%
Highlight Reviews:
**Best Review:** Debra praised the store for its exceptional service and wonderful employees, stating that the team there consistently provides top-notch customer care.
**Worst Review:** Charity expressed frustration about not finding the store open at the stated time, indicating a lack of responsiveness during her visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|----------------------|
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 10:00 AM - 8:00 PM |
Staff Members:
- Thomas
- Jennifer
Positivity Score: 85%
Total Customer Feedback Reviewed: 125
Store Phone Number: (239) 261-1262