Neil's Jewellery and Exchange, located at 5600 Trail Blvd, Unit 18, Naples, FL 34108, is a family-owned jewelry store known for its exceptional engagement ring creation services. With a varied selection of new and estate jewelry, as well as custom designs, they cater to various styles and preferences. The store also offers services such as jewelry and watch repairs, appraisals, and engraving, ensuring a comprehensive experience for customers looking to purchase an engagement ring or any other fine jewelry.

Operating hours are as follows:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed

The sentiment from five customer reviews analyzed indicates a positive overall atmosphere. Positive sentiments comprise approximately 80%, with customers often praising the competitive prices and kind staff. However, there are occasional negative experiences highlighted, leading to a 20% negative sentiment regarding pricing and service quality concerns.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 0%
Negative: 20%

Best Review:
Amber shared her wonderful experience with Neil’s, noting the kind staff and competitive prices. She expressed her satisfaction with her engagement ring purchase, highlighting the exquisite selection and affordability compared to larger retailers.

Worst Review:
Laura criticized the high repair quotes for her gold chain, feeling the prices were excessive and claiming the staff lacked customer service during her visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.