Mattis Fine Jewelers, located at 3635 Tamiami Trail N, Naples, FL 34103, is renowned for its masterful engagement ring creations and comprehensive jewelry services. Operating in Collier County, this family-owned business boasts a rich legacy, with fourth and fifth generation master jewelers at the helm. The store is noted for its personalized service, offering custom designs, engraving, jewelry restoration, and laser repairs, ensuring every piece meets the high expectations of its clients.
The salon creates a welcoming atmosphere where customers can explore a variety of options and receive expert advice during the important process of selecting an engagement ring. The staff, including the owner Matthew Skis, is highly praised for their professionalism and attention to detail, assuring clients they are in capable hands.
Operating Hours:
- Monday: 10 am - 4 pm
- Tuesday: 10 am - 4 pm
- Wednesday: 10 am - 4 pm
- Thursday: 10 am - 4 pm
- Friday: 10 am - 4 pm
- Saturday: Closed
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
The majority of customer sentiments are overwhelmingly positive, reflecting a satisfaction rate of about 92%. Reviews often highlight the exceptional craftsmanship and customer service, while a small percentage express concerns related to wait times and specific service experiences.
Best Review:
Gregory Weber commended the store for creating a stunning new setting for his wedding ring that not only enhanced its beauty but also improved its durability, showcasing the jeweler's expertise.
Worst Review:
A customer mentioned that while the service was friendly, the process took longer than expected, indicating a need for improved management of timelines.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 96%
Total Customer Feedback Reviewed: 25